Contact us
Business Address:
Cattail Rd, Charles City VA- 23030
Contact us :
+1(502)-694-0848
Mail Us:
Support@jerseyjocks.com
Terms and Conditions
1. Customization and Design
a) JerseyJocks Apparel allows customers to customize jerseys with their preferred designs, names, and numbers.
b) Customers are responsible for ensuring that their designs do not infringe on any copyright or trademark laws.
c) JerseyJocks Apparel reserves the right to reject any design that violates these laws or is deemed offensive.
2. Payment and Pricing
a) Payment is due at the time of order.
b) Prices are subject to change without notice.
c) JerseyJocks Apparel accepts [list payment methods].
3. Production and Delivery
a) Production time is [insert timeframe].
b) Shipping rates and delivery times vary depending on location.
c) JerseyJocks Apparel is not responsible for delays caused by third-party shipping services.
4. Quality and Satisfaction
a) JerseyJocks Apparel ensures high-quality products and materials.
b) If a product is defective or does not match the ordered specifications, customers can request a return or exchange within [insert timeframe].
c) Refunds or exchanges are subject to JerseyJocks Apparel’s discretion.
5. Intellectual Property
a) Customers grant JerseyJocks Apparel permission to use their custom designs for production and marketing purposes.
b) JerseyJocks Apparel retains ownership of all designs and intellectual property created in-house.
6. Liability and Indemnity
a) JerseyJocks Apparel is not liable for any damages or losses arising from the use of its products.
b) Customers agree to indemnify JerseyJocks Apparel against any claims or lawsuits related to their custom designs.
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7. Changes and Updates
a) JerseyJocks Apparel reserves the right to update these terms and conditions at any time without notice.
b) Continued use of JerseyJocks Apparel services implies acceptance of any changes.
JerseyJocks Apparel values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data.
Information We Collect
* Contact information: name, email address, phone number, and shipping address
* Payment information: credit card details (processed securely through a third-party gateway)
* Design and customization preferences
* Browsing and usage data on our website (e.g., IP address, pages visited)
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How We Use Your Information
* Process and fulfill orders
* Respond to customer service inquiries
* Improve our website and services
* Send newsletters, promotional emails, and special offers (with consent)
* Comply with legal obligations and protect our rights
Sharing Your Information
* Third-party service providers (e.g., payment gateways, shipping services)
* Legal authorities with a valid request
* Successor companies in the event of a merger or acquisition
Data Security
* We implement reasonable security measures to protect your data
* Secure payment processing through a third-party gateway
* Encryption of sensitive information (e.g., credit card numbers)
Your Rights
* Access and update your personal information
* Request deletion of your data (subject to legal obligations)
* Object to certain processing activities
* Contact us with privacy concerns or questions
Changes to This Privacy Policy
We may update this Privacy Policy. Your continued use of our services indicates consent to any changes.
By using JerseyJocks Apparel’s services, you acknowledge that you have read and understand this Privacy Policy. If you have questions, please contact us.
At JerseyJocks Apparel, we understand that sometimes changes need to be made. However, due to the customized nature of our products and our quick turnaround times, we have a limited cancellation policy.
If you need to cancel your order, please contact us within 48 hours of placing your order. We will do our best to accommodate your request, but please note that cancellations are not guaranteed.
If your order has already been processed or is in production after the 48-hour window, we regret that we cannot cancel it. In this case, our standard return policy will apply.
Exceptions
* Orders with customizations, such as names, numbers, or designs, cannot be cancelled after the 48-hour window.
* Special order items, such as custom fabrics or colors, cannot be cancelled after the 48-hour window.
By placing an order with JerseyJocks Apparel, you acknowledge that you have read and understood our Cancellation Policy. If you have any questions or concerns, please contact us.
Returns & Exchange Policy
At JerseyJocks, we are committed to delivering high-quality products that resonate with the traditional craftsmanship of our jerseys. We understand that sometimes an item may not meet your expectations, and we’ve made our returns and exchange process as simple as possible.
Domestic Returns & Exchange
If you are not fully satisfied with your purchase, here’s what you can do:
– Contact us at support@jerseyjocks.com with detailed imagery and information regarding the issue alongside your order details, and we will initiate an exchange or refund promptly.
Please note:
– Returns are accepted only if the product is damaged in transit or if you received the incorrect item.
– To be eligible for a return, the product must be unworn and in its original packaging.
– Returns must be made within 7 days of purchase. Beyond this period, products are not eligible for return or exchange.
– Shipping charges are non-refundable.
International Returns & Exchange
For our international customers, the returns and exchange policy is as follows:
– The product is eligible for return or exchange only if you’ve received a wrong product or the product is damaged in transit.
– Notify us at support@jerseyjocks.com with the relevant details within 7 days of receiving your product.
– Shipping charges are non-refundable.
Damages and Issues
Upon receiving your order, please inspect it immediately. If you find any defects, damages, or discrepancies such as receiving the wrong item, contact us right away so we can evaluate the situation and address the issue.
Exchanges
For the quickest service, we suggest that you return the item you have. Once the return is accepted, you can make a separate purchase for the new item you desire.
Refunds
After we receive and inspect your returned item, we will inform you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take additional time to process and post the refund.
Should you not receive your refund after 15 business days from the approval date, please reach out to us at info@jerseyjocks.com so we can assist you further.
We hope this policy ensures a transparent and satisfactory shopping experience for you. Thank you for choosing JerseyJocks!
Delivery:
Once you’ve placed your order for jerseys, please allow us 3-4 working weeks to process your order. If you’ve opted for custom jerseys, we will dedicate 7 working days to meticulously craft the designs of your choice and process the order accordingly. Once this process is complete, your order will be shipped.
Estimated delivery times are as follows:
– Domestic Orders: After processing, please expect your order to arrive within 3-4 working weeks.
– International Orders: After processing, please expect your order to arrive within 5-6 working weeks.
Please note that delivery times may vary based on the destination and any unforeseen circumstances such as customs delays. We will provide you with a tracking number once your order has been shipped so you can monitor its progress.
For any inquiries regarding shipping, please feel free to contact our customer service team. We aim to ensure that your jerseys are delivered to you in a timely manner and in perfect condition. Thank you for choosing us for your jersey needs!